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Case Study · Insurance · United States Ongoing

Guidewire Maintenance & Development for a US Insurance Carrier — case study

A confidential, ongoing engagement for a US Property & Casualty (P&C) insurance carrier: maintenance and development across the Guidewire suite — PolicyCenter, ClaimCenter and BillingCenter — covering personal and commercial lines, with configuration, Gosu development, integrations, enhancements and day-to-day support.

 — website

This engagement is delivered under a strict NDA, so we've removed the client's name, brand, screenshots and URLs. We protect every client's confidentiality and intellectual property the same way — including yours.

ClientConfidential (under NDA)
IndustryInsurance · United States
EngagementMaintenance & Development (Guidewire · Gosu · Java)
Engagement at a glance
ConsultantSenior specialist, 20+ years in P&C insurance
Suite coveragePolicyCenter · ClaimCenter · BillingCenter
Lines of businessPersonal & commercial lines
Region & overlapUS carrier · Daily US time-zone overlap
EngagementOngoing maintenance & development · Dedicated or on-demand
ConfidentialityNDA-backed · Full IP ownership
The challenge & how we solved it
01
The challenge

What they needed

  • A complex, business-critical Guidewire suite to keep running
  • Continuous configuration & enhancement requests from the business
  • Integrations with downstream and third-party systems to maintain
  • Defects and support tickets needing fast, reliable turnaround
02
Our approach

How we solved it

  • Ongoing maintenance & support across PolicyCenter, ClaimCenter & BillingCenter
  • Gosu and Java development for configuration & enhancements
  • Maintained and extended integrations (APIs / messaging)
  • Defect fixes, testing and reliable release support
What we delivered
Built with
Platform
Guidewire InsuranceSuitePolicyCenterClaimCenterBillingCenterContactManagerGuidewire Cloud
Lines of Business
P&CPersonal LinesCommercial Lines
Configuration & Dev
GosuJavaPCFProduct DesignerRating Management
Integration
REST APIsSOAPMessagingPluginsBatch Processes
Data
OracleSQL ServerSQL
Tooling & DevOps
GitJenkinsMavenJira
Quality
GUnitRegression TestingUAT Support
How we run this engagement

Intake

Change requests and defects logged, prioritised and scoped with the business.

Triage & analysis

Root-cause analysis across configuration, Gosu, integrations and data.

Develop

Configuration and Gosu / Java changes built to Guidewire best practice.

Test

Unit, regression and UAT support to protect a business-critical system.

Release

Controlled, low-risk deployments with rollback safety.

Support

Ongoing production support with dependable turnaround.

The resultsConfidential engagement — under NDA.
3Guidewire centers
OngoingMaintenance & dev
Gosu+ Java & APIs
  • A business-critical insurance platform kept stable and current
  • A steady stream of configuration changes and enhancements delivered
  • Integrations maintained and extended reliably
  • Defects resolved with dependable turnaround

Senior Guidewire expertise you can plug in

This engagement is backed by 20+ years of hands-on Property & Casualty (P&C) experience across the full Guidewire InsuranceSuite — PolicyCenter, ClaimCenter and BillingCenter — covering both personal and commercial lines. Whether you need ongoing maintenance, new product configuration, Gosu development, integrations or a version upgrade, you work directly with a senior specialist who owns delivery.

Testimonial
Senior Guidewire LeadUS Property & Casualty insurance carrier
Name withheld under NDA

Acqurio's senior Guidewire consultant has been a dependable extension of our team — configuration, Gosu development and integrations delivered reliably across PolicyCenter, ClaimCenter and BillingCenter, with fast turnaround on defects and a careful approach to our production environment.

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