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Case Study · Pharmacy · Pharma & Life Sciences · United States & United Kingdom Ongoing

SAP S/4HANA Maintenance & Development for a US/UK Pharmacy Business — case study

A confidential, ongoing engagement for a pharmacy company operating across the US and UK: maintenance and development on SAP S/4HANA — across MM, SD, FICO, QM and EWM — covering configuration, ABAP and Fiori development, integrations, and serialization / track-and-trace for US DSCSA and EU/UK FMD, with day-to-day support of a compliance-critical system.

 — website

Delivered under a strict NDA — we've removed the client's name, brand, screenshots and URLs. We protect every client's confidentiality and intellectual property the same way, including yours.

ClientConfidential (under NDA)
IndustryPharmacy · Pharma & Life Sciences · United States & United Kingdom
EngagementMaintenance & Development (SAP S/4HANA · ABAP · Fiori)
Engagement at a glance
ConsultantSenior SAP specialists across S/4HANA
ModulesMM · SD · FICO · QM · EWM
ComplianceDSCSA & FMD · GxP-aligned
Region & overlapUS & UK operations · Time-zone overlap
EngagementOngoing maintenance & development (AMS) · Dedicated or on-demand
ConfidentialityNDA-backed · Full IP ownership
The challenge & how we solved it
01
The challenge

What they needed

  • A business-critical, compliance-heavy SAP S/4HANA platform to keep running across US and UK operations
  • Continuous configuration & enhancement requests across MM, SD, FICO, QM and EWM
  • Serialization & track-and-trace to maintain for US DSCSA and EU/UK FMD compliance
  • Integrations with downstream and third-party systems to keep reliable
  • Defects and support tickets needing fast, validated turnaround on a GxP system
02
Our approach

How we solved it

  • Ongoing maintenance & support across MM, SD, FICO, QM and EWM on S/4HANA
  • ABAP, CDS and Fiori/UI5 development for configuration & enhancements
  • Maintained serialization & track-and-trace for US DSCSA and EU/UK FMD
  • Maintained and extended integrations (IDoc / OData / BTP)
  • Validated defect fixes, testing and reliable release support on a GxP system
What we delivered
Built with
Platform
SAP S/4HANAFiori / UI5SAP BTP
Modules
MMSDFICOQMEWM
Development
ABAPCDS ViewsOData
Compliance
Batch ManagementSerializationDSCSAFMDGxP
Integration
IDocBAPIIntegration Suite (CPI)
How we run this engagement

Intake

Change requests and defects logged, prioritised and scoped with the business.

Triage & analysis

Root-cause analysis across configuration, ABAP, integrations and data.

Develop

Configuration and ABAP / Fiori changes built to SAP best practice.

Validate & test

Unit, regression and UAT with GxP-aligned validation on a compliance-critical system.

Release

Controlled transports and deployment with rollback safety.

Support

Ongoing production support (AMS) with dependable turnaround.

The resultsConfidential engagement — under NDA.
S/4HANASAP platform
OngoingMaintenance & dev
ABAP+ Fiori & APIs
  • A business-critical, regulated SAP platform kept stable and current across the US & UK
  • A steady stream of configuration changes and enhancements delivered
  • Serialization & track-and-trace maintained for DSCSA and FMD compliance
  • Integrations maintained and extended reliably
  • Defects resolved with dependable, validated turnaround

Live in production and in daily use across the pharmacy's US and UK operations — supported by our team.

Senior SAP expertise you can plug in

This engagement is backed by senior SAP consultants experienced across SAP S/4HANA — ABAP, Fiori/UI5 and BTP — and the core modules MM, SD, FICO, QM and EWM, with hands-on experience of regulated pharmacy and life-sciences operations including batch management and serialization for US DSCSA and EU/UK FMD. Whether you need ongoing maintenance, new configuration, custom development, integrations or an upgrade, you work directly with a senior specialist who owns delivery.

Testimonial
Head of ITUS/UK pharmacy & life-sciences business
Name withheld under NDA

Acqurio's senior SAP consultants have been a dependable extension of our team — configuration, ABAP and Fiori development and integrations delivered reliably across our S/4HANA landscape, with careful, validated change on a compliance-critical pharmacy system spanning the US and UK.

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